Autoplay
Autocomplete
Previous Lesson
Complete and Continue
How To Skillfully Manage Expectations
Introduction
Why We Manage Expectations (7:17)
Receiving and Setting Expectations - Summary of Process (6:28)
Receiving Expectations
01. Asking Clarifying Questions (10:40)
01.a 50 Clarifying Question Examples
02. Planning The How (3:08)
03. Communicating What You Can & Can't Do (6:36)
04. Explaining The Why (7:39)
05. Negotiating Practical Expectations (6:02)
06. Summarising Expectations (4:29)
07. Periodically Resetting Expectations (7:04)
Setting Expectations
Setting Expectations - A Critical Job For Any Manager (5:48)
Setting Expectations - Summary of 7 Step Process (3:15)
01. Setting Clear Goals (6:36)
02. Explaining The Why (2:32)
03-04. Allowing Others To Plan (1:11)
05a. Challenging - Why It Is Key and How To Do It (5:58)
05b. Negotiating Realistic Deliverables (5:14)
06-07. Summarising Expectations and Resetting Expectations (3:55)
Final Thoughts (2:24)
03. Communicating What You Can & Can't Do
Lesson content locked
If you're already enrolled,
you'll need to login
.
Enroll in Course to Unlock