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How To Skillfully Manage Expectations
Introduction
0.1 Why We Manage Expectations (7:17)
0.2 Receiving and Setting Expectations - Summary of Process (6:28)
0.3 Full Curriculum
Receiving Expectations
1.0 Step 1 - Asking Clarifying Questions (10:40)
1.1 50 Clarifying Question Examples
1.2 Exercise - Asking Clarifying Question To Your Boss
2.0 Step 2 - Planning The How (3:08)
3.0 Step 3 - Communicating What You Can & Can't Do (6:36)
4.0 Step 4 - Explaining The Why (7:39)
5.0 Step 5 - Negotiating Practical Expectations (6:02)
6.0 Step 6 - Summarising Expectations (4:29)
7.0 Step 7 - Periodically Resetting Expectations (7:04)
Setting Expectations
10.1 Setting Expectations - A Critical Job For Any Manager (5:48)
10.2 Setting Expectations - Summary of 7 Step Process (3:15)
11.0 Step 1 - Setting Clear Goals (6:36)
12.0 Step 2 - Explaining The Why (2:32)
13.0 Steps 3 & 4 - Allowing Others To Plan and Commuicate (1:11)
14.0 Step 5a - Challenging - Why It Is Key and How To Do It (5:58)
15. Step 5b - Negotiating Realistic Deliverables (5:14)
16.0 Steps 6 & 7 - Summarising Expectations and Resetting Expectations (3:55)
20. Final Thoughts (2:24)
Appendix
1.2 Exercise - An example answer
6.0 Step 6 - Summarising Expectations
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