Curriculum
Course Curriculum
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Why Taking Action is a Must
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Setting Crystal Clear Expectations
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8 Steps to Manage Any Difficult Employee
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- 0.99 8 Steps to Manage Any Difficult Employee
- 1.0 Step 1 - Decide on the Outcome (4:12)
- 1.01 Examples of Initial Plan
- 2.0 Step 2 - Gather Examples and Evidence (6:03)
- 2.02 Examples of Gather Evidence
- 2.10 Step 2A - Having an Informal Conversation (5:00)
- 2.11 Examples of Informal Conversations
- 3.0 Step 3 - Plan for Consequences (6:12)
- 3.01 Examples
- 4.0 Step 4 - Gaining Your Manager's Support (5:18)
- 4.01 Example Action Plan
- 5.0 Step 5 - Gaining Stakeholder and HR Support (13:20)
- 6.00 Step 6 - Speaking to the Difficult Employee (4:59)
- 7.0 Step 7 - Performance Improvement Plan Overview (7:43)
- 7.01 Example PIP Forms (and template download)
- 7.02 PIP Meeting Timetable
- 7.10 Step 7 - Disciplinary Process Overview (4:03)
- 8.0 Step 8 - Keeping All Stakeholders Informed (3:20)
- 10.0 Final Thoughts (2:08)
Appendix
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