Curriculum
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Why Taking Action is a Must
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Setting Crystal Clear Expectations
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- 10.0 The Importance Of Clear Expectations In Setting Standards (5:05)
- 11.0 Deciding What Expectations You Want And Need (7:15)
- 11.1 Example - Acceptable and Non-Acceptable Behaviours in a Professional Team
- 11.2 Exercise - Acceptable & Non-Acceptable Behaviours
- 12.0 How To Set Clear Expectations To Manage Standards And Behaviour (8:14)
- 13.0 How to Incentivise Team Members To Beat Expectations (10:22)
- 13.1 Exercise - List Your Carrots and Sticks
Giving Feedback To Team Members
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8 Steps to Manage Any Difficult Employee
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- 30.0 8 Steps to Manage Any Difficult Employee
- 31.0 Step 1 - Decide on the Outcome (4:12)
- 31.1 Examples of Initial Plan
- 31.2 Exercise - Define the Outcomes You Want
- 32.0 Step 2 - Gather Examples and Evidence (6:03)
- 32.1 Exercise - Gathering Examples and Evidence
- 32.2 Examples of Gather Evidence
- 32.5 Step 2A - Having an Informal Conversation (5:00)
- 32.6 Examples of Informal Conversations
- 33.0 Step 3 - Plan for Consequences (6:12)
- 33.1 Examples
- 33.2 Exercise - Planning for the Consequences
- 34.0 Step 4 - Gaining Your Manager's Support (5:18)
- 34.1 Example Action Plan
- 34.2 Exercise - Preparing for a Conversation with Your Boss
- 35.0 Step 5 - Gaining Stakeholder and HR Support (13:20)
- 36.00 Step 6 - Speaking to the Difficult Employee (4:59)
- 36.1 Exercise - Preparing for the "informal" Conversation
- 37.0 Step 7 - Performance Improvement Plan Overview (7:43)
- 37.1 Example PIP Forms (and template download)
- 37.5 Step 7 - Disciplinary Process Overview (4:03)
- 37.2 Exercise - Preparing for a Disciplinary Process
- 38.0 Step 8 - Keeping All Stakeholders Informed (3:20)
- 38.1 Exercise - Creating Your Communication Plan
How to Run Very Effective Performance Improvement Plans (PIPs) To Improve Employees
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- 40.0 The Key Principles of Running PIPs (7:13)
- 41.0 How To Create Your PIP Document (10:13)
- 41.1 Exercise - Create Your Draft PIP Document
- 42.0 The Vital Importance of Coaching & Mentoring (7:03)
- 43.0 The PIP Meeting Timetable - What Meetings To Book (4:42)
- 43.1 PIP Meeting Timetable
- 43.2 Exercise - Book In our Mentoring Meetings Now
- 44.0 What To Cover In Your One-on-One Mentoring Meetings (9:36)
- 45.0 How To Run The Periodic Assessment Meetings (14:17)
- 45.1 Exercise - Preparing for Your First Assessment Meeting
- 46.0 How To Manage Your Boss & HR During the PIP
- 47.0 How To Handle Lack of Progress And Lack of Will (5:34)
- 48.0 Making The Pass or Fail Decision and What Happens Next
- 50.0 Final Thoughts (2:08)
Appendix
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