Example Curriculum
Introduction
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2.0 The Art of Building Relationships at Work
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3.0 How to Skillfully Manage Expectations
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4.0 Building Great Communication Skills
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5.0 How to Delegate Effectively
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6.0 Developing Teams To Drive Performance
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7.0 Giving Powerful Feedback
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8.0 The Art of Planning Ahead
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9.0 Problem Solving For Managers
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10. Analytical Decision Making For Managers
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11.0 How to Build and Maintain Team Motivation
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12. Using Measurement To Drive Performance
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13.0 Developing Effective Recruiting Skills
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14.0 How to Manage Difficult Employees
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- 14.01 8 Step Process To Manage Difficult Employees
- 14.1 Types of Difficult Employees (5:29)
- 14.2 The Impact of NOT Taking Action (5:55)
- 14.3 Step 1 - Decide On The Outcome (4:12)
- 14.3.1 Step 1 - Example of Documenting Issues
- 14.4 Step 2 - Gather Examples and Evidence (6:03)
- 14.5 Step 2a - Having an Informal Conversation (5:00)
- 14.5.1 Step 2a - Examples of Informal Conversations
- 14.6 Step 3 - Plan for Consequences (6:12)
- 14.6.1 Step 3 - Examples
- 14.7 Step 4 - Gaining Your Manager's Support (5:18)
- 14.7 Step 4 - Example Action Plan
- 14.8 Step 5 - Gaining Stakeholder's & HR's Support (13:20)
- 14.9 Step 6 - Speaking to the Difficult Employee (4:59)
- 14.10 Step 7 - Performance Improvement Plan Overview (7:43)
- 14.11 Step 7 - Disciplinary Process Overview (4:03)
- 14.12 Step 8 - Keeping Stakeholders Informed (3:20)
- 14.13 Final Thoughts (2:08)
- 14.20 Examples of Dealing With Difficult Employees
16.0 Project Management Skills for Managers
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17.0 Using Performance Improvement Plans (PIPs) to Improve Performace
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18.0 Finance For Non-Finance
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23.0 How to Resolve Conflict
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